😣🤩 How to delight your customers in time of need: customer service done right 👌

Learn how to turn frustrating situations into opportunities to delight your customers with practical tips and strategies.

This week, we're exploring another underrated aspect of excellent fintech digital experiences: customer service. (Also, be sure to check out last week's article on copywriting.)

There's much to discuss on this topic, and I've been eager to write about it for some time.

But this week, my patience was tested by two of my banks 😬😅

(They shall remain namele…